Refund policy

At WULGOR, we want you to feel confident with every purchase. If something is not right with your order, we are here to help.

Right of withdrawal — 14 days

Under Portuguese and European Union legislation (Decree-Law No. 24/2014), you have the right to withdraw from the contract without giving a reason within 14 days of receiving your order.

To exercise this right, contact info@wulgor.com with your order number and the reason for the return.

Returns

For eligible non-personalized products, we accept returns within 14 days of receipt. For your convenience, we extend this period to 30 days.

To be eligible, the item must:

  • Be unused
  • Be in its original condition
  • Include its original packaging and accessories
  • Show no signs of wear, damage or alteration

To start a return, contact info@wulgor.com. Do not send the item before receiving instructions.

Personalized and custom-made products

Because personalized and custom-made jewelry is created specifically for you, these items are not eligible for return, exchange or cancellation due to a change of mind, as provided in Article 17 of Decree-Law No. 24/2014.

This includes:

  • Name jewelry
  • Initial jewelry
  • Engraved pieces
  • Photo jewelry
  • Custom designs
  • Other made-to-order products

This does not affect your rights if a personalized item arrives defective, damaged, incorrect or does not match your order.

Damaged, defective or incorrect items

Please inspect your order when it arrives.

If you received a damaged, defective or different item from the one ordered, contact info@wulgor.com as soon as possible.

Include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the issue

After reviewing the issue, we will offer an appropriate solution, which may include a replacement, refund or another remedy under consumer law.

Order cancellations and changes

We begin processing orders quickly.

If you need to cancel or change shipping details, personalization, size, color or other details, contact info@wulgor.com as soon as possible.

We will do our best, but cannot guarantee changes or cancellations after production has started.

Personalized products usually cannot be canceled once personalization or production has begun.

Return shipping

Unless an item is defective, damaged, incorrect or applicable law requires otherwise, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable where permitted by applicable law.

If a return results from our error (an incorrect, damaged or defective item), WULGOR will offer an appropriate solution, including reimbursement of shipping costs.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 5–14 days, as required by Decree-Law No. 24/2014.

Please allow additional time for your bank or payment provider to process the refund.

Non-returnable items

Unless defective, incorrect, damaged or covered by mandatory consumer rights, we do not accept returns for:

  • Personalized or custom-made jewelry
  • Engraved products
  • Photo jewelry
  • Items made to customer specifications
  • Items showing signs of wear or misuse
  • Items damaged after delivery through improper use or handling
  • Items returned outside the applicable period

Exchanges

To exchange an eligible non-personalized item, contact info@wulgor.com. Availability of replacement sizes or colors cannot be guaranteed.

Dispute resolution

In the event of a consumer dispute, consumers may contact one of the following alternative consumer dispute resolution bodies:

More information at www.consumidor.gov.pt.

Contact

If you have questions about a return, refund, exchange or order issue, contact:

WULGOR — Customer Support
Email: info@wulgor.com