Shipping policy
At WULGOR, we prepare every order with care and work with trusted shipping partners for reliable delivery in Portugal, Europe and many countries worldwide.
Order processing
Most in-stock orders are processed and dispatched within 1–3 business days after order confirmation.
Orders placed on weekends, public holidays, during promotions or periods of high demand may require additional processing time.
Note: processing time is separate from delivery time. Estimated delivery time begins after dispatch.
Personalized and made-to-order jewelry
Personalized and made-to-order pieces require additional production time because they are created specifically for you. This includes:
- Name jewelry
- Initial jewelry
- Engraved pieces
- Photo jewelry
- Custom designs
- Other made-to-order pieces
Estimated production time for personalized products is 3–7 business days before dispatch.
Estimated delivery times
After dispatch, estimated delivery times are:
- Mainland Portugal: 3–7 business days
- Madeira and the Azores: 5–10 business days
- Spain: 3–8 business days
- Rest of the European Union: 5–12 business days
- United Kingdom: 7–14 business days
- United States and Canada: 7–15 business days
- Rest of the world: 10–20 business days
These are estimates, not guaranteed dates. Remote locations may require additional time.
Total time from order to delivery
Combining processing and delivery, most customers receive their orders within:
- Standard products: 4–10 business days in total (1–3 processing + 3–7 delivery in Portugal)
- Personalized products: 6–14 business days in total (3–7 production + 3–7 delivery in Portugal)
Order tracking
After dispatch, you will receive a confirmation email with tracking information, when available.
Tracking updates may take a few days as the package moves between international and local partners.
Shipping cost
Shipping is free on all orders. Current promotional offers are displayed at checkout.
International shipping
WULGOR ships to customers in many countries across Europe and worldwide. Depending on the destination, more than one shipping partner may handle your order during its journey.
After reaching your country, the package may be transferred to a local postal service or courier for final delivery.
Shipping delays
We work to ensure orders arrive within the estimated timeframe, but occasional delays may occur due to circumstances beyond our reasonable control:
- Customs processing
- Local carrier delays
- Severe weather
- Public holidays
- Periods of high demand
- Transportation disruptions
- Remote locations
If your order is significantly delayed, contact us at info@wulgor.com.
Delivery address
You are responsible for providing complete and accurate shipping information at checkout: full name, address, house or apartment number, city, postal code and country.
If you notice an error after placing your order, contact us as soon as possible at info@wulgor.com. As orders may begin processing quickly, we cannot guarantee changes after processing or dispatch.
Lost or undelivered orders
If tracking has not updated for a long time or your package has not arrived within the estimated timeframe, contact us. We will review the available information and help you.
If tracking shows delivery but you cannot find the package, first check your home, other household members, neighbors and your building reception, if applicable. If you still cannot find it, contact us.
Multiple packages
In some cases, items in the same order may ship separately. If this happens, items may arrive at different times and you may receive multiple tracking numbers. You will not pay additional shipping charges for this.
Customs duties and taxes
Orders outside the European Union may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
There are no additional customs duties for orders within the EU.
Delivery questions
WULGOR — Customer Support
Email: info@wulgor.com
When contacting us about an existing order, please include your order number.