FAQ – Wulgor

FREQUENTLY ASKED QUESTIONS

How long does delivery take?

Orders are typically processed within 3–7 business days.

After dispatch, the estimated delivery time in Portugal is 6 to 12 business days.

Once your order is shipped, you will receive an email with tracking information to follow the delivery.

Do you deliver to Portugal?

Yes. WULGOR delivers within Portugal.

You can find more information about delivery times and terms in our Shipping Policy.

Can I return a personalized item?

Personalized items or items produced specifically for you cannot be returned due to a change of mind once production has begun.

If the item arrives damaged, defective, or different from what you ordered, please contact us so we can analyze the situation and provide a solution.

You can check all the conditions in our Refund Policy.

Are the jewels water-resistant?

Models identified as water-resistant have been designed to withstand daily use.

Even so, we recommend avoiding prolonged exposure to salt water, heavily chlorinated swimming pools, saunas, perfumes, and chemical products to preserve the piece's finish for longer.

What materials do you use?

Materials vary depending on the product and may include stainless steel, silver, and gold or rose gold finishes.

You can check the specific materials directly on each product page.

How can I track my order?

Once your order has been dispatched, you will receive an email with tracking information.

You can also use our order tracking page to check the latest delivery status.

What payment methods do you accept?

The available payment methods are shown directly at checkout before completing your order.

All payments are processed through secure payment platforms.

Do you offer refunds?

Yes. Eligible non-personalized items can be returned in accordance with the conditions stated in our Refund Policy.

Personalized items are subject to specific conditions, as they are produced especially for each client.

If the item arrives damaged, defective, or incorrect, please contact us so we can analyze the situation.

What happens if my order arrives damaged?

Our team will analyze the case and present an appropriate solution, which may include replacing the item or a refund, where applicable.

Can I cancel my order?

We begin processing orders quickly.

If you wish to cancel your order, please contact us at info@wulgor.com as soon as possible.

For personalized items, cancellation may no longer be possible once production has begun.

Is the payment secure?

Yes. Our website uses a secure connection, and payments are processed through specialized payment providers.

WULGOR does not store your full card details on its servers.

Do I have to pay customs duties?

Any taxes, duties, or charges applicable to your order are handled in accordance with the laws in force and the conditions presented during purchase.

If you have any questions regarding your order, please contact our customer support.

Can I speak to a person?

Yes. You can contact our team directly via info@wulgor.com.

We respond to messages from Monday to Friday, between 09:00 and 18:00, Lisbon time.

Our standard response time is 1 to 2 business days.

Where is WULGOR located?

WULGOR operates in Portugal.

WULGOR

Rua Doutor António José de Almeida 30

3060-142 Cantanhede

Portugal

Email: info@wulgor.com