Start a Return

Is something wrong with your order? Here is how to initiate a return.

1. Check if your item is eligible

Eligible non-personalized items can be returned within 30 days of delivery, provided they are unused, in the same condition as received, and include the original packaging and accessories.

Personalized and made-to-order pieces, such as jewelry with names, initials, engravings, photographs, or custom designs, generally cannot be returned due to a change of mind once production has begun. This does not affect your rights if the item arrives defective, damaged, or incorrect.

2. Request your return

If you have an account, you can request a return directly from your order: access your orders, open the corresponding order, and select the item you wish to return.

Otherwise, send us an email at info@wulgor.com with your order number and the reason for the return.

Please do not send any items back before receiving return instructions from us.

3. Damaged, defective, or incorrect items

Contact us at info@wulgor.com as soon as possible and include the order number, a description of the problem, and clear photos or videos showing the situation. We will review the case and provide an appropriate solution.

4. Return costs and refunds

Unless the item is defective, damaged, incorrect, or if applicable law provides otherwise, return shipping costs are the responsibility of the customer.

Once the return is received and inspected, we will notify you if the refund has been approved. Approved refunds are issued via the original payment method. Your bank or payment provider may require additional time to process the refund.

Right of withdrawal in the European Union

If your order is covered by European Union consumer protection legislation, you generally have the right to cancel an eligible distance purchase within 14 days of receipt of the goods, without having to provide a reason.

Some exceptions apply, specifically for goods made to the consumer's specifications or clearly personalized.

Nothing on this page limits any mandatory consumer rights that may apply to you under applicable law. For more information, please see our Refund Policy.

Need help?

WULGOR Customer Support
Email: info@wulgor.com