Payment Policy
PAYMENT POLICY
At WULGOR, we want the payment process to be simple, secure, and transparent. This policy explains how payments are processed, which methods are accepted, and what to do if any issues arise.
Accepted payment methods
We accept several payment methods, subject to availability shown at checkout:
Visa
Mastercard
American Express
Maestro
PayPal
Apple Pay
Google Pay
Shop Pay
MB WAY
Multibanco
The methods available will be shown automatically at checkout based on the device used and the payment provider's availability.
Currency
All prices displayed on our website are in euros (€).
The final order total will be displayed before completing the payment.
When is the charge made?
Payment is authorized when you place your order.
For most payment methods, the amount is charged after order confirmation.
In the case of payments via Multibanco reference, the order will only be considered paid after actual confirmation of the payment.
Payment security
Our website uses a secure and encrypted connection.
Payments are processed through payment providers that comply with security standards applicable to card data processing.
WULGOR does not store your full card details on its servers.
Taxes and fees
The prices displayed on our website include applicable taxes when required by current legislation.
The total value of your order will always be displayed at checkout before completing the payment.
Declined or failed payment
If your payment is declined or not completed, we recommend that you check:
If the card details were entered correctly
If the card is within its validity period
If you have sufficient balance or limit
If your bank has temporarily blocked the operation
If the billing information is correct
If the problem persists, please contact your bank or try another available payment method.
You can also contact us at info@wulgor.com for assistance.
Multibanco payments
When you choose Multibanco, you will receive the details required to make the payment.
The order will only be considered confirmed once we receive confirmation of the payment.
Multibanco orders not paid within the indicated timeframe may be automatically cancelled.
Fraud prevention
Orders may be subject to security checks intended to prevent fraudulent payments.
In certain situations, we may request additional information to confirm the legitimacy of the order before starting production or shipment.
In cases considered high-risk, the order may be cancelled and the payment refunded.
Refunds
Eligible refunds are issued via the same payment method used for the purchase, whenever technically possible.
After the refund is processed by WULGOR, the bank or payment provider may require a few business days to make the funds available in your account.
To check all applicable conditions, please refer to our Refund Policy.
Order confirmation
After completing your order, you will receive a confirmation email with the order number and a summary of the items purchased.
If you do not receive the email, please check your spam or junk folder.
If you still cannot find the confirmation, contact us at info@wulgor.com.
Questions about payments
If you have any questions related to a payment, charge, or order, please contact us at:
Whenever possible, please provide your order number so we can assist you more quickly.