Privacy policy

Last updated: September 2026

At WULGOR, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how WULGOR ("WULGOR", "we", "us" or "our") collects, uses, shares and protects personal information when you visit our website, make a purchase, contact us or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal information we collect

Contact information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order information

  • Products purchased
  • Order number
  • Order history
  • Selected size, color or style
  • Personalization options
  • Shipping information
  • Returns, refunds and customer support history

Payment information

Payments are processed by third-party payment providers. Depending on the method selected, these providers may process information such as card or account details, billing information and transaction data.

WULGOR does not necessarily receive or store your full payment card details.

Personalized product information

If you purchase personalized jewelry, we may collect information you provide to create your product, including:

  • Names
  • Initials
  • Dates
  • Engraving text
  • Photographs
  • Images
  • Personalization instructions
  • Other information submitted for personalization

We use this information primarily to create, process, produce and support your personalized order.

Device and usage information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website activity
  • Pages visited
  • Referring URLs
  • Approximate location derived from your IP
  • Information from cookies and similar technologies

2. How we use your information

We may use personal information to:

  • Process and fulfill orders
  • Create personalized products
  • Process payments
  • Arrange shipping and delivery
  • Provide order tracking
  • Communicate about your order
  • Manage returns, refunds and exchanges
  • Provide customer support
  • Detect and prevent fraud
  • Maintain website security
  • Improve our website and customer experience
  • Analyze website performance
  • Maintain business and transaction records
  • Comply with legal obligations
  • Send marketing communications where permitted
  • Measure and improve advertising performance where permitted

We only process personal information where we have an appropriate legal basis, whenever required by applicable law.

3. Legal bases for processing

Where the General Data Protection Regulation ("GDPR") or similar legislation applies, we may process your personal information based on:

Performance of a contract

We process information necessary to handle your purchase, produce personalized jewelry, receive payment, ship your order, manage returns and provide customer support relating to your purchase.

Legitimate interests

We may process certain information where necessary for legitimate business interests, including preventing fraud, protecting the website, improving services, understanding business performance and providing effective customer support. We consider your rights and interests when relying on legitimate interests.

Consent

Where required, we may ask for your consent for activities such as certain marketing communications, non-essential cookies and certain advertising or tracking technologies. Where processing is based on consent, you may withdraw that consent at any time.

Legal obligations

We may process and retain information where necessary to comply with tax, accounting, consumer protection, regulatory or other applicable legal obligations.

4. Photographs and personalized content

Some WULGOR products allow you to submit photographs, names, text or other content for personalization. We use this content to produce, process, fulfill and support your order.

Customer-submitted photographs and personalized content are not intended for public or advertising use without appropriate authorization.

We may share information needed to produce your personalized product with production or logistics partners involved in your order. These partners should only receive information reasonably necessary to provide the service in question.

Please only submit content you have the right or permission to use.

5. How we share personal information

We do not sell your personal information in the ordinary sense of selling data for money. However, we may share personal information with service providers and partners necessary to operate WULGOR. These may include:

E-commerce providers

Our store operates on the Shopify platform. Shopify provides the technology used to operate our online store and may process personal information as part of our services.

Payment providers

Payment information may be shared with payment processors, banks and financial institutions necessary to authorize and process transactions.

Production and logistics partners

To fulfill orders, including personalized products, we may provide relevant order information to manufacturers, production facilities, logistics providers or other partners involved in preparing your order. For personalized products, this may include the personalization information or image needed to produce the item.

Carriers

We may share information such as your name, address, phone number, email and order details with carriers and logistics providers where necessary to deliver your order.

Analytics and advertising providers

Where permitted by applicable law and with any required consent, we may use analytics and advertising services to understand website activity, measure advertising performance and display more relevant advertisements.

Professional and legal services

We may disclose information to accountants, legal advisers, insurers, fraud prevention providers, regulators, law enforcement or other entities where reasonably necessary or required by law.

6. Cookies and similar technologies

WULGOR and our service providers may use cookies, pixels, tags and similar technologies to:

  • Keep the website operating
  • Remember preferences
  • Maintain cart functionality
  • Analyze website traffic
  • Understand how visitors use the store
  • Measure marketing performance
  • Prevent fraud
  • Support advertising activities

Where required by applicable law, non-essential cookies and similar technologies will only be used after appropriate consent has been obtained.

You can manage your preferences through our cookie consent interface and your browser settings.

7. Advertising and analytics

Subject to applicable law and your consent where required, WULGOR may use third-party analytics and advertising technologies. These technologies may help us:

  • Measure website traffic
  • Understand customer interactions
  • Measure advertising effectiveness
  • Build advertising audiences
  • Show more relevant advertisements

Depending on the services used, information such as device identifiers, cookie information, IP addresses, browsing activity and purchase events may be processed.

8. Marketing communications

If you subscribe to WULGOR marketing communications, we may send you information about new products, special offers, promotions, launches and other WULGOR news.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our messages.

You may continue to receive transactional communications necessary for your orders, such as confirmations, shipping updates or support messages.

9. International data transfers

As WULGOR operates internationally and uses providers in several countries, personal information may be processed outside your country of residence, including countries with different data protection laws.

Where required, we take appropriate measures to protect personal information during international transfers, including contractual safeguards or other legally recognized mechanisms.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. Retention periods may depend on:

  • The nature of the information
  • Your relationship with us
  • Order fulfillment requirements
  • Tax and accounting obligations
  • Fraud prevention requirements
  • Legal proceedings
  • Applicable legislation

11. Data security

We use reasonable administrative, organizational and technical measures to protect personal information.

However, no method of online transmission or storage guarantees absolute security. You should take reasonable steps to protect your account information and devices.

12. Your privacy rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request restriction of certain processing
  • Object to certain processing
  • Request portability of certain information
  • Withdraw consent where processing is based on it
  • Opt out of certain marketing communications
  • Lodge a complaint with a data protection authority

To exercise a privacy right, contact info@wulgor.com. We may need to verify your identity before responding to certain requests.

13. European Economic Area and United Kingdom

If you are in the European Economic Area ("EEA") or the United Kingdom, you may have additional rights under the GDPR or UK GDPR.

You may also lodge a complaint with the competent data protection authority. We encourage you to contact us first so we can try to resolve the issue.

In Portugal, the competent authority is the Comissão Nacional de Proteção de Dados (CNPD) — www.cnpd.pt.

14. Children

WULGOR services are not intended for children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly provided us with personal information, contact info@wulgor.com.

15. Third-party links

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content or security of third-party websites.

16. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies or legal requirements. Where appropriate, we will update the "Last updated" date at the beginning of this policy.

17. Contact

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact:

WULGOR
Email: info@wulgor.com