Iniciar uma Devolução

Something not right with your order? Here's how to start a return.

1. Check that your item is eligible

Eligible non-personalized items can be returned within 30 days of delivery, provided they are unused, unworn, in original condition, and include the original packaging and accessories.

Personalized and made-to-order pieces (name jewelry, initial jewelry, engraved pieces, photo jewelry and custom designs) generally cannot be returned for a change of mind once production has started. This does not affect your rights if the item arrives defective, damaged or incorrect.

2. Request your return

If you have an account, you can request a return directly from your order: go to your orders, open the relevant order and select the item you want to return.

Otherwise, email us at info@wulgor.com with your order number and the reason for the return.

Please do not send anything back before you have received return instructions from us.

3. Damaged, defective or incorrect items

Contact us at info@wulgor.com as soon as possible and include your order number, a description of the issue, and clear photos or videos showing the problem. We will review it and provide an appropriate solution.

4. Return shipping and refunds

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the customer's responsibility.

Once your return is received and inspected, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to display the refund.

EU right of withdrawal

If your order is covered by European Union consumer law, you generally have the right to withdraw from an eligible distance purchase within 14 days of receiving the goods, without giving a reason. Certain exceptions apply, in particular for goods made to your specifications or clearly personalized.

Nothing on this page limits any mandatory consumer rights available to you under applicable law. For full details, see our Refund Policy.