FAQ

Frequently Asked Questions

How long does shipping take?

Standard orders take 1–3 business days to process and 6–15 business days to reach you in Australia, or 5–18 business days to other destinations. Personalized items add 3–7 business days of production time.

Do you ship worldwide?

Yes. We ship to the United States, United Kingdom, Australia, Canada, Europe, and most other countries. Full delivery estimates are on our Shipping Policy page.

Can I return a personalized item?

Personalized and custom-made jewelry cannot be returned due to a change of mind, because it is made specifically for you. If your personalized item arrives defective, damaged, or incorrect, we will replace or refund it. See our Refund Policy for details.

Are your pieces waterproof?

Yes. Our 18K gold plated and sterling silver pieces are waterproof, hypoallergenic, and tarnish-resistant. You can wear them in the shower, at the beach, or during workouts. We still recommend removing them for saunas, pools with heavy chlorine, and prolonged saltwater exposure to extend their life.

What materials do you use?

Our pieces are made from stainless steel or brass core, then plated with 18K gold, sterling silver, or 18K rose gold, depending on the variant you select. Every piece is hypoallergenic and safe for sensitive skin.

How do I track my order?

Once your order ships, you receive a confirmation email with a tracking link. You can also enter your order number and email on our tracking page to check the latest status.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. See our Payment Policy for details.

Do you offer refunds?

Yes. Eligible non-personalized items can be returned within 30 days of delivery for a refund to your original payment method. See our Refund Policy for the full conditions.

What if my order arrives damaged?

Contact us at info@wulgor.com within 7 days of delivery with your order number and clear photos of the issue. We will send a replacement or issue a refund at no cost to you.

Can I cancel my order?

We begin processing orders quickly. If you need to cancel, contact us at info@wulgor.com as soon as possible. Personalized items cannot be canceled once production has started.

Is my payment secure?

Yes. Our website uses SSL encryption on every page and all payments are processed by PCI-DSS compliant providers. We do not store your full card details on our servers.

Do you charge customs or import duties?

For most destinations, taxes are collected at checkout when applicable. Some countries may charge additional import duties at delivery. Check with your local customs authority if you have specific questions.

Can I speak to a real person?

Yes. Every message to info@wulgor.com is answered by a real person on our team, Monday to Friday, 09:00–18:00 (Lisbon time). We reply within 1–2 business days.