At WULGOR, we want checkout to feel safe and predictable. This policy explains how payments are handled, what methods we accept, and what to expect if something goes wrong.
Accepted payment methods
We accept the following payment methods, subject to availability in your region:
- Visa
- Mastercard
- American Express
- Discover
- Maestro
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods will be displayed during checkout based on your country and device.
Currency
All prices displayed on our website are shown in the currency you have selected. Depending on your billing country, your final charge may be converted to your local currency by your card issuer or payment provider.
Any currency conversion fees applied by your bank or payment provider are outside our control.
When you are charged
Payment is authorized when you place your order. For most payment methods, the amount is captured shortly after order confirmation. For personalized products, we may hold authorization until we begin production.
Payment security
Our website uses SSL encryption on every page. All payment data is processed by PCI-DSS compliant payment providers.
We do not store your full card details on our servers. Card information is transmitted directly to our payment processors through encrypted connections.
Taxes and duties
Prices displayed on product pages are shown as accurately as possible for your destination.
Some countries collect duties or import taxes at delivery. When we collect these charges at checkout, they will appear in your order total before you pay. When we do not, the local carrier or customs authority may collect them from you directly.
Failed or declined payments
If your payment is declined, please check:
- The card number, expiration date, and CVV are entered correctly
- Your billing address matches the address registered with your card
- Your card has sufficient funds and is not blocked for international transactions
- You are not exceeding your daily transaction limit
If the issue continues, contact your bank or try a different payment method. You can also email us at info@wulgor.com and we will help troubleshoot.
Fraud prevention
All orders are screened for signs of fraud. We may occasionally need to verify additional information before releasing an order for production or shipping. In rare cases we may cancel and refund orders that appear high-risk.
Refunds
Refunds for eligible returns are issued to the original payment method. Depending on your bank or provider, the refund may take 5–10 business days to appear in your account.
For full refund conditions, see our Refund Policy.
Order confirmation
After placing an order, you will receive an order confirmation email with your order number and a summary of items purchased. If you don't receive it within a few minutes, check your spam folder or contact us.
Questions about payment
If you have any questions about payments, charges on your card, or invoicing, email us at info@wulgor.com with your order number.